Stakeholders in any original equipment manufacturer (OEM) like to hear that their monetary and hard-slogged investments have a positive future. Returns, however, come only from better experiences at customer touch points, in spite of the industry's inherent complexities.
The manufacturing sector is no place for softball. Competitors strive to beat their counterparts through sophisticated understanding of data and by responding to them with relevant process changes. There is a perpetual drive to improve margins and build long-term relationships, which can flourish without getting saturated with goodwill.
When complexities are high, the primary requirement for transparency is a real-time data & analytics system. It helps to have all the stakeholders share a 'single version of truth'. It also lets you track the data and responded to it in a swift manner. That is a significant shift from traditional enterprise systems, which focused more on data consolidation and less on data processing. Seamless sharing of data has to be accompanied with high-level security.
Unintended decryption of data is not an accident businesses can afford in a competitive environment while dealing with analytics. Fortunately, the cloud gives developers access to an almost infinite inventory of encryption techniques to support real-time data technology. Going cloud or real time is, thus, not risky at the enterprise level.
Software vendors realized early that a B2B mobile environment was imminent. They saw it as an opportunity to create device-agnostic and cross-platform solutions in the enterprise realm. It was going to be a shift of focus, as the new arena would involve unprecedented connectivity and a new level of share ability of data. Not only that, the data feeds had to be of such compatibility with the enterprise system, that they could ensure zero loss of real-time information for on-the-go users.
Customer satisfaction redefined
Data-driven manufacturing services are meant not just to solve problems with high responsiveness. The services are a long-term concept which focuses on improvements in the design and manufacturing practices based on aftermarket data such as claims and fluctuations in sale. The latest systems are relying on electro-sensor technology to detect usage and frequency of misuse in real time. Sensor data can show if the user has gone beyond permissible limits, such as those of
temperature, speed, shock, etc.
Because manufacturers use real-time technology, they can create a reporting system for Warranty Administration to verify claims and reimbursements. No doubt, a way to remove data discrepancy was much awaited! It came with cloud connectivity and is becoming far more sophisticated, than one imagined, with internet of things (IOT). Real-time fleet management personnel can get in touch with warranty units when they see damage and back it up with real-time data to avoid discrepancy, consistently.
Spreading the advantage
Transport companies claim for damage from OEMs easily through mobile menus. An integrated technology routes them to the warranty administration units, and they both can accept the validation process based on precise, data-driven evidence.
Claims analytics helps OEMs reach suppliers with equal strength of evidence and stay prepared for parts replacement at a prescribed frequency. Owing to prescriptive analytics in on-demand warranty software, supplier recovery has seen significant improvement, something that proved a breather for small and medium-sized OEMs in US. Due to better efficiency of maintenance services, transport companies have created space for proactive improvements. Owing to lower strain on maintenance administration, services have discovered the scope to go the extra mile for customers on a regular basis.
Keeping in mind that commodity prices have been unpredictable; manufacturing CxOs have been demanding their fair share; and that there have been several interest-rate modifications in recent years, customer satisfaction still remains at the front seat.
Shwetha Singh, as a media & entertainment blogger has more than 5 years of experience in writing blog posts that gives great insights to readers about the current trends in media & entertainment blogger sector. Currently she is working in Tavant Technologies which is known as best IT solutions and service provider and recognized globally for its innovative solutions.